Last updated: September 2026
Welcome to Ashford & Rose. These Terms & Conditions govern your use of our website and your purchase of products from us.
By accessing or using our website, placing an order, or purchasing products from Ashford & Rose, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.
1. About Ashford & Rose
Throughout these Terms & Conditions, the terms “Ashford & Rose”, “we”, “us” and “our” refer to Ashford & Rose.
The terms “you”, “your” and “customer” refer to the person accessing our website or purchasing products from us.
Ashford & Rose operates an online fashion store offering women's clothing and accessories, including dresses, tops, co-ords, trousers, shorts, skirts, knitwear, outerwear and accessories.
2. Using Our Website
You may use our website for lawful purposes only.
You agree not to:
- use our website for any unlawful or fraudulent purpose;
- attempt to gain unauthorised access to our website or its systems;
- interfere with the security or proper operation of the website;
- reproduce, copy, distribute or commercially exploit any part of our website without our prior written permission;
- introduce viruses, malware or other harmful material; or
- use automated systems to access or collect information from our website without our permission.
We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms & Conditions have been breached.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate and up to date.
However, colours and appearance may vary slightly depending on your device, screen settings and other technical factors.
Product images are provided for illustrative purposes. Minor variations in colour, texture, finish or appearance may occur and will not necessarily constitute a defect.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time without prior notice.
4. Product Availability
All products are subject to availability.
Although we make reasonable efforts to keep our stock information accurate, a product may occasionally become unavailable after you place an order.
If we are unable to fulfil your order because a product is unavailable, we will contact you and, where appropriate, provide a refund for the unavailable item.
We reserve the right to limit quantities purchased by individual customers where reasonably necessary, including where we suspect fraudulent or abusive purchasing activity.
5. Prices and Payment
All prices displayed on our website are shown in British pounds sterling (£) unless otherwise stated.
We take reasonable care to ensure that prices displayed on the website are accurate. However, errors may occasionally occur.
If we discover an obvious pricing error before your order has been dispatched, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.
Payment must be successfully authorised before an order can be processed.
We accept the payment methods made available at checkout. Payment information is processed securely through our payment providers.
We do not knowingly store your full payment card details.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected by you.
After placing your order, you should receive an order confirmation by email acknowledging that we have received your order.
The order confirmation does not necessarily mean that your order has been accepted.
A contract between you and Ashford & Rose will generally be formed when we confirm that your order has been accepted and the products have been dispatched, unless applicable law provides otherwise.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, an obvious pricing error, stock availability issues or an error in the information supplied by you.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
7. Delivery
We currently offer delivery to customers in the United Kingdom, subject to the delivery options available at checkout.
Where free UK delivery is advertised, the applicable conditions will be displayed on our website or at checkout.
Delivery times are estimates and may vary depending on your location, the delivery service used, stock availability and circumstances outside our reasonable control.
Once your order has been dispatched, you may receive an email containing delivery or tracking information where tracking is available.
We are not responsible for delays caused by circumstances outside our reasonable control, including postal or courier delays, severe weather, strikes, customs processes or other events beyond our control.
Nothing in this section limits your statutory rights regarding delivery.
8. Delivery Delays and Non-Delivery
If your order does not arrive within the expected delivery period, please contact us so that we can investigate the matter with the relevant delivery provider.
Where goods have not been delivered within the period agreed with you, or within the legally applicable period where no period has been agreed, you may have rights to cancel the contract and obtain a refund.
We will work with you to resolve delivery issues as reasonably and promptly as possible.
9. Cancelling Your Order
If you are a consumer purchasing online, you generally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to certain legal exceptions.
If your order contains multiple items delivered separately, the cancellation period generally begins when you receive the final item.
To exercise your cancellation right, you must clearly inform us that you wish to cancel your order within the applicable cancellation period.
You may contact us through the contact details provided on our website.
After informing us of your cancellation, you must return the relevant goods within the applicable period.
You are responsible for taking reasonable care of the goods while they are in your possession. You may handle and inspect the goods as you reasonably would in a shop, but you may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
Certain products may be excluded from the statutory cancellation right where an applicable legal exception applies, including personalised or customised products where applicable.
For full information about returning products and obtaining a refund, please refer to our Returns & Refund Policy.
10. Faulty, Damaged or Incorrect Items
Your statutory rights are not affected by these Terms & Conditions.
Under UK consumer law, goods must generally be:
- as described;
- of satisfactory quality; and
- fit for their intended purpose.
If you receive an item that is faulty, damaged, materially different from its description, or the wrong item, please contact us as soon as reasonably possible.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund in accordance with your statutory rights.
Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that you have under applicable consumer law.
11. Returns
Returns are subject to our Returns & Refund Policy, which forms part of these Terms & Conditions.
Where you return an item because you have changed your mind, the item should generally be returned in an appropriate condition, subject to your statutory rights.
Certain products may be excluded from return where this is permitted by law. Any such exclusions will be clearly identified before purchase where applicable.
For full information regarding eligibility, return procedures, refunds and any applicable return costs, please refer to our Returns & Refund Policy.
12. Refunds
Where you are entitled to a refund, we will process it in accordance with applicable UK consumer law and our Returns & Refund Policy.
Where a statutory cancellation right applies, refunds will generally include the cost of the least expensive standard delivery option offered by us, subject to applicable legal requirements.
Where you selected a more expensive delivery service, we are generally only required to refund the equivalent of the least expensive standard delivery option.
Refunds will normally be made using the original payment method, unless otherwise agreed with you or permitted by law.
The time taken for a refund to appear in your account may depend on your bank or payment provider.
13. Promotions and Discounts
From time to time, we may offer promotional codes, discounts, sales or other special offers.
Unless otherwise stated:
- promotional codes cannot be exchanged for cash;
- only one promotional code may be used per order;
- promotional offers may be subject to specific conditions;
- promotional codes may have expiry dates; and
- we reserve the right to withdraw or amend a promotion where permitted by law.
Where a promotion has specific terms, those terms will apply in addition to these Terms & Conditions.
14. Intellectual Property
All content displayed on the Ashford & Rose website, including text, graphics, logos, photographs, product images, designs, page layouts, icons and other materials, is owned by or licensed to Ashford & Rose unless otherwise stated.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, modify, distribute, publish, sell, license or commercially exploit our content without our prior written permission.
15. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, delivery services or other external platforms.
These third-party services operate independently from Ashford & Rose and may be subject to their own terms and privacy policies.
We are not responsible for the content, availability, security or practices of third-party websites or services.
16. Website Availability
We aim to keep our website available and operating properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.
We may temporarily suspend, restrict or modify the website where reasonably necessary for maintenance, security, technical updates or other operational reasons.
17. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under applicable law.
Subject to the above, we will not be responsible for losses that:
- were not reasonably foreseeable when the contract was formed;
- were not caused by our breach of these Terms & Conditions; or
- arise from your failure to follow reasonable instructions relating to the use or care of a product.
Nothing in this section affects your statutory rights as a consumer.
18. Events Outside Our Control
We will not be responsible for any failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include, for example:
- natural disasters;
- severe weather;
- fire;
- flood;
- epidemic or pandemic;
- strikes or industrial disputes;
- transport disruption;
- interruptions to telecommunications or internet services;
- government action;
- war, terrorism or civil unrest; or
- failures of third-party delivery or payment providers.
Where such circumstances occur, we will take reasonable steps to minimise any resulting disruption.
19. Privacy
Your personal information is handled in accordance with our Privacy Policy and Cookies Policy.
By using our website and placing an order, you acknowledge that your information will be processed in accordance with those policies.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or applicable legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
Any changes will apply from the date they are published, unless otherwise stated.
The Terms & Conditions that apply to an order will be those in effect when you place that order.
21. Governing Law
These Terms & Conditions and any contract between you and Ashford & Rose are governed by the laws of England and Wales, unless the mandatory laws of another part of the United Kingdom apply to you.
If you are a consumer, you will also benefit from any mandatory protections provided to you by the laws of the part of the United Kingdom in which you live that cannot legally be excluded by agreement.
22. Contact Us
If you have any questions about these Terms & Conditions, an order, a product or your consumer rights, please contact us through the Contact page on our website.
We aim to respond to customer enquiries as promptly as reasonably possible.