Last updated: September 2026
At Ashford & Rose, we aim to make delivery as simple and convenient as possible.
This Shipping & Delivery Policy explains how orders are processed and delivered to customers in the United Kingdom.
1. UK Delivery
We currently offer delivery to customers within the United Kingdom, subject to the delivery options available at checkout.
FREE UK SHIPPING may be available on eligible orders, as advertised on our website.
Any applicable delivery charges will be displayed before you complete your purchase.
2. Order Processing
Orders are processed after payment has been successfully authorised.
We aim to process orders as promptly as reasonably possible.
Processing times may vary depending on:
- product availability;
- order volume;
- promotional periods;
- weekends and bank holidays; and
- circumstances outside our reasonable control.
Once your order has been dispatched, you may receive a confirmation email containing delivery information.
3. Delivery Times
Estimated delivery times may vary depending on your location and the delivery service used.
Any estimated delivery timeframe displayed at checkout should be considered an indication rather than a guaranteed delivery date unless expressly stated otherwise.
Delivery may occasionally take longer due to circumstances outside our reasonable control.
We will take reasonable steps to ensure that orders are dispatched and delivered within the applicable timeframe.
4. Tracking
Where tracking is available for your order, tracking information may be provided once the order has been dispatched.
Tracking information is provided by the relevant delivery provider and may take some time to become active after dispatch.
If tracking information does not immediately show movement, please allow reasonable time for the delivery provider's systems to update.
5. Delivery Address
Please ensure that your delivery details are accurate and complete before placing your order.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If you provide an incorrect or incomplete delivery address, please contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that changes will be possible after dispatch.
6. Failed Delivery
If a delivery cannot be completed because nobody is available to receive it, the delivery provider may leave instructions regarding collection or redelivery.
Please follow the instructions provided by the delivery provider.
If an order is returned to us following an unsuccessful delivery attempt, please contact us so that we can determine the appropriate next steps.
7. Delayed Deliveries
Although we aim to meet the estimated delivery timeframe, delays may occasionally occur.
Delays may result from circumstances including:
- postal or courier delays;
- severe weather;
- transport disruption;
- strikes or industrial action;
- unusually high order volumes;
- bank holidays;
- technical issues;
- incorrect or incomplete delivery information; or
- other circumstances beyond our reasonable control.
If your order appears to be significantly delayed, please contact us so that we can investigate the matter.
8. Orders That Do Not Arrive
If your order does not arrive within the expected delivery period, please contact us through the Contact page.
Please provide your order number and any relevant delivery information so that we can investigate the issue.
Where appropriate, we may contact the relevant delivery provider to investigate the shipment.
Nothing in this section affects your statutory rights relating to delivery.
9. Damaged Packages
If your parcel appears to have been damaged during delivery, please contact us as soon as reasonably possible.
Where appropriate, please provide photographs of:
- the external packaging;
- any visible damage; and
- the affected product.
We will assess the matter and work with you towards an appropriate resolution.
10. Missing or Incorrect Items
If your order arrives with an item missing or contains an item that you did not order, please contact us as soon as reasonably possible.
Please provide your order number and details of the issue.
We will investigate the matter and provide an appropriate solution.
11. Delivery and Consumer Rights
Nothing in this Shipping & Delivery Policy limits your statutory rights as a consumer.
Where goods have not been delivered within the period agreed with you, or within the legally applicable period where no delivery period has been agreed, you may have legal rights to require delivery or cancel the contract and receive an appropriate refund.
Your statutory rights remain unaffected by estimated delivery times or any delivery information provided on our website.
12. Delivery Outside the United Kingdom
Our standard delivery offering is intended for customers in the United Kingdom.
If we make delivery available to another country, the applicable delivery options, costs and conditions will be displayed at checkout.
Additional taxes, duties or charges may apply to international deliveries where applicable.
13. Contact Us
If you have any questions regarding delivery, tracking, delayed orders or your shipment, please contact us through the Contact page on our website.
Please include your order number whenever possible so that we can assist you efficiently.